DAMAGES POLICY

Damage Claims

Hassle-Free Flooring stands behind our product, and we want to take all the stress out of your order.  We ship all over Wisconsin.  Many of the products that we ship are fragile by nature, and on occasion damages can take place during transit.  If you receive any damaged flooring in your shipment, please follow the steps below by calling us right away and we will ship out replacement items immediately, at no additional cost to you.  We have Specialists available Monday-Friday, 8am-4pm Central, ready to assist you.
If you receive a damaged shipment, follow these 4 steps for quick replacement of your shipment.

1. Accept the shipment.
2. -VIP-NOTATE ON THE DRIVER’S PAPERWORK OF THE DAMAGE WITH APPROXIMATE CARTON COUNT. IF THIS IS NOT DONE, WE DO NOT HAVE A WAY TO FILE A CLAIM WITH THE DELIVERY CARRIER THEREFORE NO WAY TO REIMBURSE YOU FOR THE DAMAGE.
   BE SURE TO CAPTURE A PICTURE OF THIS NOTATION AND SEND IT TO US, AGAIN THIS IS OUR ONLY WAY TO PROVE THE DAMAGE OCCURRED DURING TRANSPORTATION.
3. Contact Hassle-Free Flooring by phone at 1-800-236-4742 or by using our Contact Us page.
4. Provide Hassle-Free Flooring with the required documentation.
   a. POD (Proof of Delivery Receipt)
   b. Pictures of damaged flooring.
   c. Number of pieces damaged.
   d. Call: 1-800-236-4742
5. Hassle-Free Flooring will ship your replacement tile immediately

Upon initial receipt of the shipment, look for any indication of damage on the outside of the cartons or packing material. Notate any damage on the POD provided by the driver, this will ensure a faster turn around on filing the claim and re-shipping the product.

***NOTE: NEVER REFUSE A SHIPMENT***

Refusing a shipment will incur additional shipping charges that the customer will be responsible for paying.  Refused shipments are subject to return shipping costs and, in certain circumstances, will incur a 40% restocking fee.

If you have received a damaged shipment, please contact our Customer Service Department at 1-800-236-4742 for assistance. Please have your Order Number and Tracking Numbers ready to ensure a quicker turnaround for your replacement shipment.

DO NOT DISCARD any of the damaged material or packaging. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material. Hassle-Free Flooring cannot be held responsible for any damages or shortages. The carrier is responsible once the product leaves our possession.